Remote IT support for small businesses
A computer in your office has stopped behaving. It freezes, throws an error nobody understands, or simply will not do the one thing someone needs it to do right now. There is no IT person to walk over to, and the work is not getting done.
$49 first session (up to 45 minutes), then $79/hour
Final pricing depends on the issue, urgency and scope of work. We confirm the scope before starting.
How it works
You send a short description of what is wrong. A technician contacts you at the time you picked, agrees the scope and the price, then connects to that machine over a secure remote session that you approve and can end at any point. You watch the fix happen, and you get a written summary of what was done.
What’s included
- Remote troubleshooting of Windows and macOS computers
- Slow, freezing or crashing machines
- Error messages, failed updates and software that will not install or open
- Password resets and locked local accounts
- Printer and peripheral problems
- A written summary after every session
What’s not included
Said plainly, so nothing here comes as a surprise later.
- On-site visits — every service is delivered remotely
- Hardware repair or replacement parts
- Third-party software licences, which you buy directly
- Work on a machine that will not power on or reach the internet, since a remote session needs both
- Data recovery from failed drives
Questions we get asked
We confirm what is wrong, agree the scope, connect with your approval, and fix as much as the session allows. If the problem turns out to be larger, we tell you what it will take and what it will cost before doing anything further.
You run a small remote-support tool that we send you at the time of the session. It starts only when you launch it, and the session ends when you close it. Nothing stays running afterwards.
No. A remote session needs the machine to be powered on and online. If it will not start, you need someone physically present, and we will say so rather than charge you for a session that cannot work.
Get this fixed for $49
First session is up to 45 minutes. We confirm the scope and price before any work starts. Mon–Fri, 9am–6pm ET.