Remote Support & Technician Access Policy
You are handing a stranger a way into the computer your business runs on. This page says exactly what we may do with that access, and what we may never do. Questions? Email support@justcallcomputers.com.
Your authorization comes first
Nothing starts until you say so, and it stops at the edge of what you approved.
- Remote access requires your authorization every time. We never connect on our own initiative.
- Access is limited to the device and the support task you approved.
- We use least-privilege access: the lowest level of permission that can actually fix the problem.
- You can end a session at any moment, for any reason.
How remote sessions run
Sessions are temporary and visible to you while they happen.
- We connect only through approved remote-support tools.
- Temporary session access is preferred over standing access.
- No hidden backdoors, and no secret permanent access of any kind.
- Every remote session is logged, including who connected, when and to which device.
Your passwords and your data
Your credentials stay yours.
- We do not store your passwords.
- We do not copy your business data without your permission.
- Screen recording or audio recording of a session requires your separate, explicit consent.
Technician USB devices
When a job genuinely needs physical media, these rules apply to it.
- USB devices used by technicians are company-owned, encrypted, scanned and inventoried.
- Technician USB devices must never hold customer passwords or private keys.
- USB use is allowed only for approved diagnostics, recovery or imaging work.
Regulated data environments
Some industries carry obligations we need to know about before we connect.
- You must tell us in advance if the device or system holds regulated data, such as medical, legal or financial records.
- We do not claim HIPAA compliance. We will not represent ourselves as HIPAA compliant unless and until a formal compliance program is in place.
If something goes wrong
Security problems get reported, not buried.
- Suspected security incidents are reported to you and investigated.
- We will tell you what we know, what we are doing about it and what we found.
Before you approve a session, make sure you are actually allowed to. If the device or account belongs to an employer, a client or a regulated system, get that authorization first — you confirm you have it when you submit a support request.