No contract. We confirm the issue, the scope and the rate with you before the session starts.
For new customers. The easiest way to try us.
Everyday computer and software problems.
Setup and admin work for business systems.
When an issue is stopping your team from working.
Hourly work is billed in 15-minute increments. If more time is needed, we ask before continuing.
Already worked with us on a few issues? A monthly plan gives you included support hours, priority scheduling and regular check-ins.
For small offices that need regular, dependable help.
Adds setup and administration for busier teams.
Per-user coverage for teams that want one IT partner.
Support during business hours (Monday–Friday, 9am–6pm Eastern Time), secure remote-access sessions, documented work, and a scope and price confirmation before any extra work.
24/7 or guaranteed after-hours support, on-site visits, hardware and replacement parts, software license costs, and projects such as office moves or migrations (quoted separately in writing).
| On-demand | Small Business Care | Business Support | Managed Support | |
|---|---|---|---|---|
| Price | ||||
| Monthly cost | Billed per session or hour | $299 | $599 | $99 × users (min. $495) |
| Included support time | Pay as you go | 4 hours/month | 8 hours/month | 2 hours per user/month |
| Extra support | $79–$149/hour | $79/hour | $79/hour | $79/hour |
| Best for | One-off issues | 5–10 employees | 10–25 employees | 15–50 employees |
| What’s covered | ||||
| Computer, email & Wi-Fi help | ||||
| Priority over hourly requests | Urgent rate only | |||
| New employee setup & offboarding | $99/hour | — | ||
| Microsoft 365 administration | $99/hour | — | ||
| Basic security & backup guidance | $99/hour | — | ||
| Routine update & backup checks | — | — | Monthly | Monthly |
| Work summary / IT review | Per session | Monthly summary | Monthly summary | Quarterly review call |
| Get $49 Support | Book a Call | Book a Call | Book a Call | |
By form or phone. We ask a few questions to understand it.
You’ll know which option applies and roughly how long it should take.
If the fix needs more time than agreed, we stop and get your approval first.
Not sure which option fits? A 15-minute call will tell you.
It covers common computer, email, Microsoft 365, Wi-Fi and software issues, for up to 45 minutes. Larger jobs are quoted at an hourly rate first.
We tell you before time runs out and give you an estimate. Nothing continues without your OK.
Urgent Same-Day Support is subject to availability during business hours. After-hours support is not guaranteed and may be charged at the urgent rate of $149/hour.
Per-user coverage is designed for teams. Smaller offices usually get better value from Small Business Care.
Included hours reset each month. Unused hours do not carry forward.
Plans are month-to-month. Cancellation requires 30 days’ notice.
Up to 45 minutes · Scope confirmed first · Mon–Fri, 9am–6pm ET