Questions small businesses ask us

Up to 45 minutes of remote troubleshooting for a common computer, email, Microsoft 365, Wi-Fi or software issue. Before we start, we confirm the problem and the scope, so you know exactly what the $49 covers.

We tell you before the time runs out. If more work is needed, we explain why and give you an estimate at our hourly rate, billed in 15-minute increments. Nothing continues without your approval.

Your technician sends a one-time session link. You approve the connection, can watch every step on your screen, and can end the session at any time. Access ends when the work is done.

No. Our support hours are Monday–Friday, 9am–6pm Eastern Time. Urgent Same-Day Support ($149/hour) puts you at the front of the queue during business hours, subject to technician availability. After-hours support is not guaranteed and, when available, may be charged at the urgent rate.

When your team needs help several times a month, or you want new employee setup, Microsoft 365 administration and routine security checks handled for you. Plans include 4 hours (Small Business Care), 8 hours (Business Support) or 2 hours per user (Managed Support) each month.

Yes, for everyday office IT. We don’t provide HIPAA compliance services, audits or certifications. If your business handles regulated data, tell us upfront so we can discuss what we can and can’t support.

Physically broken hardware, cabling and on-site installs. We diagnose the problem remotely, tell you what to replace, and set up the replacement remotely once it arrives.

We confirm the scope and price first, then share payment details before work begins. No payment is taken when you submit a request.

It covers common computer, email, Microsoft 365, Wi-Fi and software issues, for up to 45 minutes. Larger jobs are quoted at an hourly rate first.

We tell you before time runs out and give you an estimate. Nothing continues without your OK.

Urgent Same-Day Support is subject to availability during business hours. After-hours support is not guaranteed and may be charged at the urgent rate of $149/hour.

Per-user coverage is designed for teams. Smaller offices usually get better value from Small Business Care.

Included hours reset each month. Unused hours do not carry forward.

Plans are month-to-month. Cancellation requires 30 days’ notice.