Remote network and Wi-Fi support
The Wi-Fi drops in one corner of the office. The internet is slow at the same time every afternoon. The printer vanishes from everyone’s list once a week and comes back on its own. Individually small, together they cost your team hours.
$49 first session, then $79/hour
Final pricing depends on the issue, urgency and scope of work. We confirm the scope before starting.
How it works
We work through the network from the outside in: the connection itself, then the router and its settings, then the wireless coverage, then the devices on it. Most offices have two or three specific causes, not a vague "bad Wi-Fi", and naming them is most of the fix.
What’s included
- Dropped connections and dead spots
- Slow internet: identifying whether it is the line, the router or a device
- Router and access point configuration
- A separate guest network, kept off your business devices
- Printer and shared-device connectivity
- Plain-English advice on what to replace, and what not to bother replacing
What’s not included
Said plainly, so nothing here comes as a surprise later.
- Cabling, mounting or any physical installation — we are remote only
- Supplying hardware; we tell you what to buy, you buy it
- Faults on your internet provider’s line, which you raise with them, though we will help you describe it accurately
- Enterprise network design, VLAN architecture and site-to-site VPN projects
Questions we get asked
Most of it, yes — settings, channels, guest networks, device problems. What we cannot do remotely is move an access point or run a cable. When the honest answer is that your coverage needs hardware moved, we say so.
If visitors use your Wi-Fi, yes. On a shared network, a guest’s infected laptop sits on the same network as your business machines. Separating them is quick, free on most routers, and closes that path.
It might be, but a clean daily pattern usually points at either congestion on your provider’s line or a scheduled backup or update running on your own machines. We identify which before anyone spends money on hardware.
Get this fixed for $49
First session is up to 45 minutes. We confirm the scope and price before any work starts. Mon–Fri, 9am–6pm ET.