Microsoft 365 support for small business
Microsoft 365 is where your email, files and calendars live, so when someone cannot sign in, or a shared folder stops syncing, it is not a small annoyance. It stops the person from working, and often stops the people who depend on them too.
$49 first session, then $79/hour standard or $99/hour for administration work
Final pricing depends on the issue, urgency and scope of work. We confirm the scope before starting.
How it works
We work inside the parts of Microsoft 365 your business actually uses — Outlook, OneDrive, SharePoint, Teams, and the admin centre behind them. That means fixing the immediate problem, and then telling you plainly whether it was a one-off or a setting that will cause it again.
What’s included
- Sign-in and multi-factor authentication problems
- Outlook profile, send and receive, and shared mailbox issues
- OneDrive and SharePoint sync failures and permission problems
- User accounts: creating, disabling, and reassigning licences
- Shared calendars and distribution lists
- Explaining which licence you are paying for and whether it fits
What’s not included
Said plainly, so nothing here comes as a surprise later.
- Buying your Microsoft licences for you — they stay in your name, on your billing
- Full tenant migrations from another provider as part of an hourly session; those are scoped separately
- Custom Power Platform or SharePoint development
- Recovering mail deleted beyond Microsoft’s own retention window
Questions we get asked
We disable the sign-in immediately so they lose access, then either convert the mailbox to shared or forward it to whoever is covering, depending on what you need. Doing it in that order means access stops first and nothing is lost in the meantime.
Usually not. Most work needs a narrower role, and we ask for the lowest one that can actually do the job. If a task genuinely requires Global Administrator, we say so and explain why before asking.
Yes, and we plan the rollout rather than flipping it on at once — a badly timed MFA rollout locks out the people who most need to work. We stage it, brief your team, and stay available while it takes effect.
Get this fixed for $49
First session is up to 45 minutes. We confirm the scope and price before any work starts. Mon–Fri, 9am–6pm ET.